We Work Remotely is a company that is currently looking to hire a Virtual Customer Support/Assistant to join their team of remote workers. Applications from individuals with excellent communication skills, adequate experience and great customer service skills are welcome.
Established in 2013, We Work Remotely has risen to be one of the best places to hire remote talent and find remote jobs. It offers its users a wide range of quality choices suitable to their talents and skills.
Position
- Virtual Customer Support/Assistant
Salary Range
- $15 – $20 per hour
Job Schudule
- Full Time
Location
- Remote
About the Role
Wave goodbye to bumper-to-bumper traffic and endless hours spent commuting! We’re on the hunt for an enthusiastic and skilled Virtual Customer Support/Assistant to become a vital cornerstone in our team from the comfort of your own home (or wherever you fancy!).
This role is your ticket to ditching the daily grind and instead, spending precious time with your loved ones or diving into your passions. As a crucial player in ensuring top-notch customer service and helping our executives stay organized with administrative tasks like calendar management, we need someone with a solid background in customer support who thrives in a remote setting.
If you’re a multitasking wizard, able to navigate tasks with the finesse of a digital nomad, all while needing minimal oversight, we’re looking for you! Join us and transform your workday into a blend of productivity and personal bliss.
Main Duties
- Customer Support: Respond to customer queries promptly and accurately via chat support, ensuring a seamless customer experience.
- Complaints Handling: Monitor and address customer complaints, proactively reaching out to provide assistance and solutions.
- Product Knowledge: Keep customers informed about new products, features, and functionalities. This includes upselling and cross-selling various products as appropriate.
- Process Improvement: Suggest improvements to streamline customer support processes, enhancing efficiency and effectiveness.
- Team Collaboration: Share feature requests and efficient workarounds with team members, fostering a collaborative environment to improve service quality.
Requirements
1. Experience: At least 2 years of experience in customer support.
2. Remote Work Proficiency: Comfortable working remotely and independently with a proven track record.
3. Self-Motivation: Proactive and self-motivated with a strong ability to work independently and in isolation.
4. Customer Service Skills: Exceptional customer-oriented skills, with a focus on delivering high-quality support.
5. Communication Skills: Excellent communication and writing skills, capable of conveying information clearly and effectively.
6. Attitude: Pleasant and positive attitude, with a customer-first approach.
7. Problem-Solving: Strong problem-solving skills, able to identify solutions that enhance customer satisfaction and operational efficiency.
Required Documents
- CV/Resume
- Cover Letter
How to Apply
Interested applicants should kindly CLICK HERE to apply and learn more about the role.
Application Deadline
Unspecified
