Are you a fluent German speaker capable of also writing the language like a native? WOW 24/7 is currently looking to hire a Customer Support Representative who can communicate effectively in German. If you are interested and meet the requirements, your application is highly welcome.
Wow24-7 is a multilingual omni-channel customer service outsourcing company headquartered in Afton, Wyoming, with delivery centers across Eastern Europe and Latin America. Having 12+ years of experience, we specialize in delivering effective solutions to medium-sized businesses, with the primary focus on providing customer care to apparel & fashion, travel, software, hardware, e-commerce companies.
Each day, Wow24-7 delivers a great customer experience to its clients’ customers, covering all aspects of customer care. Over the last few years, our company has developed multiple call centers from the ground up. Apart from customer-related services, Wow24-7 specializes in back-office outsourcing, taking control of tasks like content moderation, data management, and virtual assistance.
We make every effort to match the industry-specific needs of our clients. Successfully working in spheres of IT, Software Development, SaaS, E-commerce, Retail, Consumer Electronics, Entertainment, Tourism and Aviation, Wow24-7 always goes an extra mile exploring new fields.
Every company is unique. Wow24-7 strongly believes that customer-oriented approach is a key to productive cooperation. Thus, our outsourcing teams offer a wide range of services tailored to the business needs of the particular client.
Position
Customer Support Representative (German)
Salary
Very attractive
Job Schedule
Full Time
Location
Remote
About the Role
We are currently looking for a proactive and ambitious Customer Support Representative with B2-C1 German language skills to join our team on a full-time basis. The project is very interesting, as well as the requests, because it is an E-commerce sphere, a well-known German online casual clothing store. The successful applicant will be entitled to 2 days off per week (Sunday and any other day).
Responsibilities
- Excellent German communication skills, both verbal and written
- Customer-oriented approach
- Analytical and strong problem-solving skills, with attention to detail
- Ability to multitask, work well under pressure, and according to a flexible schedule
- Organization and clarity in the work process
- Good PC user, has understanding in internet connectivity
- Readiness for constant changes and innovations
Requirements
- Communicate with customers via various channels such as phone, email
- Providing a response to customers’ inquiries, related to the usage of products
- Coordinate with the team to ensure customer satisfaction and provide follow-up services as required
- Participate in training sessions to broaden product knowledge and enhance customer service skills
- Maintaining a positive, empathetic, and professional attitude toward customers
- Processing of returns
- Writing letters about out of stock goods
Required Documents
- Resume/CV
- Cover Letter
How to Apply
Interested and qualified candidates should kindly CLICK HERE to learn more about the job and the application process.
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
Application Deadline
Not specified
