Jobs

Work Remotely as a Customer Service

The bliss of a restful night’s sleep is unparalleled. Snuggled up in a cozy blanket, with a crackling fire and curtains drawn, it’s the epitome of hygge. Yet, despite its importance, many of us struggle to get the sleep we need. In fact, 85% of people prioritize sleep for their wellbeing, but over 50% remain unsatisfied with their sleep quality. That’s why Hatch is dedicated to helping families achieve better rest. Our mission is to improve focus, energy, and performance for all ages, because we believe that quality sleep is the foundation of a happy, healthy life. With our bedside sleep devices and original content, we’ve already helped over 3 million people find peace and tranquility in their sleep. Led by our bestselling products, Rest and Restore, we’re committed to making rest a priority for everyone.

 

Roles and Responsibilities 

What You’ll Do:

 

  • Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
  • Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
  • Provide friendly, empathetic, and personalized responses to Hatch customers
  • Use Support tools and documentation to investigate and troubleshoot hardware and software issues
  • Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
  • Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

 

Eligibility Requirements 

  • Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
  • You’re a great communicator who knows how to translate complex technical information into a simple language
  • You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
  • You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
  • You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
  • You’re a self-starter who is focused and productive in a remote work set up
  • You have a four year college degree or equivalent experience

 

Bonus if You Have:

 

  • 1 – 2 years of Customer Service experience
  • Experience in high growth technology company
  • Interest in gadgets and new technology

 

Benefits

  • 100% paid medical, dental, and vision for employees and 80% coverage for dependents
  • Meaningful equity
  • 401(k) match with no vesting schedule
  • 16 weeks paid parental leave for those important moments in life
  • 12 free therapy sessions on Samata Health’s platform
  • Financial Support for Family Planning
  • Remote office allowance
  • Monthly Internet reimbursement allowance
  • Friends and Family discount on our products
  • Discount program from popular brands in travel, entertainment and retail
  • Many other spontaneous perks

 

Application Process

The Application is 100% Online and straightforward.  To start your application, simply CLICK HERE