Remote Work

Technical Support Representative needed at Axon—Remote

If you have the requisite skills to function as a Technical Support Representative in a reputable company, Axon has a job opening for you.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.


Technical Support Representative


$40,000-$60,000 per year

Job Schedule

Full Time



About the Role

The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. The Technical Support Representative reports to the Manager of Technical Support.


  • Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
  • Build and maintain subject matter expertise of all Axon products, solutions, and policies.
  • Assist customers
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
  • Requirements
  • 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Excellent verbal and written communication skills (fluency in multiple languages a plus).
  • Passion for helping people and solving problems
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions.
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Self-driven, ability to work independently and actively seeks out team needs and solution


  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Important Information

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

How to Apply

Interested and eligible individuals should kindly CLICK HERE for further information and to start the application process


  • Do not provide your bank account or credit card details when applying for jobs.
  • You should never pay when applying for jobs.

Application Deadline

Not Specified

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