If you are a skilled and passionate customer service individual, here is good news for you. Impact Brands is looking for a Customer Service Representative to join its professional team.
IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development. We want to become a household name of outstanding products that better the lives of everyone it touches. We engineer and develop premium quality natural and organic health products, including supplements, beauty skincare, and pet care. We partner with doctors and experts, setting new industry standards for quality, efficacy, and innovation.
Position
Customer Service Representative
Salary
Very attractive
Job Schedule
Full Time
Location
Remote
About the role
As a Customer Service Representative, you will have the unique opportunity to take ownership of resolving escalated or complex calls from customers. Your dedication and commitment to providing exceptional service will be the key to turning average customer experiences into truly exceptional ones.
Responsibilities
- Open and maintain customer accounts
- Resolve product or service questions to ensure customer satisfaction
- Recommend products or services based on customer needs
- Contribute to team efforts and achieve related goals
- Manage incoming calls, chats & emails, and provide assistance
- Maintain and handle customer inquiries, records, and documentation
- Deliver excellent customer service with a positive attitude
- Report to the team leader and work collaboratively with colleagues
Requirements
- 3-5 years experience
- Willingness to learn
- Available to work full-time work (24/7 rotating shifts, 40 hours a week)
- Excellent English speaking and writing skills
- Stable internet connection and a quiet workspace
- Equipment to work with (computer or laptop, headset with a microphone)
Benefits
- Professional development
- Work from anywhere
- Supportive global team
- Paid holidays
- Competitive Salary and performance-based bonus
- Vacation and Health Leaves
- Health Budget
- Internet Subsidy
- Team lunches
- Teambuilding and virtual events
- Long-term job position
How to Apply
The application is completely done online. Interested candidates should CLICK HERE to submit his/her application.
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
Required Documents
- Resume/CV
- Cover letter
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Application Deadline
Not Specified
