Remote Call Centre Assistant Needed at Pearson –US

Pearson is currently accepting applications for the position of remote Call Centre Assistant from interested candidates.

Pearson is world’s learning company with more than 24,000 employees operating in 70 countries. They combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

Note

  • Do not provide your bank account or credit card details when applying for jobs.
  • You should never pay when applying for jobs.

Position

  • Call Centre Assistant

Salary

  • Very Attractive

Location

  • Remote

Job Schedule

  • Full Time

PURPOSE OF THIS ROLE (CALL CENTRE ASSISTANT)

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact.

Responsibilities

  • These positions will include shifts which cover center hours from 7am to 9pm Monday through Friday and 9am and 5pm on Saturday and Sunday
  • May be required to work a rotating shift schedule and weekends
  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email, or chat
  • Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
  • Responsible for calling remote employees in an efficient, courteous, and supportive manner
  • Serve as an escalation point as needed to the appropriate department for resolution
  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention
  • Provide complete documentation of issues handled
  • Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources
  • Perform other related duties as assigned

Requirements

  • High School Diploma or equivalent required
  • Must possess excellent customer service skills.
  • Call center experience is preferred
  • A very friendly and helpful attitude and the ability to manage simultaneous tasks
  • Ability to work as a member of a team is required
  • Must have excellent oral and written communication skills
  • Excellent attendance is required
  • Experience working with a PC and a Windows environment is required
  • Experience working with a Mac is preferred, but not required

Benefits

  • Work remotely from anywhere in the world
  • Flexibility of timetable
  • Attractive salary
  • Excellent opportunities for advancement in a growing organization.

 

How to Apply

The application is completely done online. Interested candidates should CLICK HERE to submit his/her application.  

 

Note

  • Do not provide your bank account or credit card details when applying for jobs.
  • You should never pay when applying for jobs.

 

Required Documents

  1. Resume/CV
  2. Cover letter

Application Deadline

Not Specified

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