Customer Support Specialist (Remote)

JBoard has announced that they are seeking candidates to assist in providing customer support. Qualified applicants for this job role have the chance to work remotely from anywhere in the world. If you’ve been searching for a remote job in customer service or support, this is an excellent opportunity to apply.

JBoard is a SaaS application that helps organizations and individuals globally create their own job board without any code. Due to rapid growth, they are seeking a candidate to join their team and contribute to customer support. The role is entirely remote, allowing you to work from any location, as long as you meet job expectations.

Position

  • Customer Success Specialist

Salary

  • Competitive, based on previous experience

Location

  • Remote

Job Schedule

  • Full-time

Responsibilities and Duties

  1. Respond promptly to customer support inquiries through real-time chat, email, and Zoom calls in English.
  2. Create “how-to” videos for the product.
  3. Stay up-to-date with product enhancements to assist customers in optimizing their job boards with JBoard’s software.
  4. Develop public-facing help guides, regularly evaluating and refining them.
  5. Troubleshoot and submit bugs to our developers, acting as the primary driver from bug ticket creation through resolution.
  6. Gather customer feedback and create monthly reports.

Requirements

– Bachelor’s degree and 2+ years of relevant experience, working with SaaS products

– Basic understanding of how web and SaaS products work

– Excellent communication skills. Advanced English.

– Ability to work as part of a team.

– Self-motivated to master complex software and learn new technologies on the fly.

– Experience with website building and no-code tools.

Benefits

– Competitive, based on previous experience

– Flexibility of timetable

– Work remotely from any part of the world.

Note

Do not provide your bank account or credit card details when applying for jobs.

You should never pay when applying for jobs.

How to Apply

If you’re interested and passionate about supporting customers and have a knack for technology, we would love to hear from you! Send us a brief video about yourself in English and a short article describing our product.

For more details on how to submit your application, CLICK HERE to visit the Official website.

Application Deadline

Not Specified

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