Job Title
Customer Service Representative-Remote language: French / English)
Salary
$39,000 – $85,000 per year (on-target earnings range: $16-$25 per hour)
About the Job
The Customer Service Representative-Remote (French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
Key Responsibilities
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as:
- Smartphones
- Â Â Tablets
- Â Â Computers
- Â Â Wearables
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Job Requirements
- Language Skills: Fluency in French or English.
- Customer Service Experience: 1+ year of customer service experience.
- Education: High school diploma or GED.
- Work Environment: Quiet, distraction-free home workspace.
- Technical Skills: Proficiency in fast-paced multi-tasking, strong computer navigation skills, and PC knowledge.
- Internet and Computer Requirements: High-speed internet (no wireless/hotspots or satellite), desktop or laptop, and smartphone.
- Availability: Ability to work a variety of shifts, including evenings, weekends, and holidays.
What’s Offered
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan
- Paid PTO and holidays
- Medical, dental, and vision insurance
- Comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Culture
The company’s culture is built on five core values:
- Championing people
- Driving innovation
- Delivering excellence
- Serving with integrity
- Acting as one team
How to Apply
If you are a motivated and customer-focused individual who is fluent in both French/English, please submit your application HERE
