Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic, remote work environment? If so, National General Insurance would like you to be a part of their team!
National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
Position
Customer Service Representative
Salary
$18.22 per hour
Job Schedule
Full Time
Location
Remote
About the Role
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
The starting pay for this role is $18.22 and can increase based on experience and licensure. The training begins on Monday, April 22, 2024 for 8 weeks. During training, the schedule is Monday to Friday from 8:00 AM to 5:00 PM EST. Your official work schedule could include hours anytime between 8:00 AM and 9:00 PM, and will include every other Saturday.
Responsibilities
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Working knowledge of insurance policies and related processes and procedures.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Inputs and tracks into the appropriate databases.
Requirements
- High school diploma or equivalent experience
- 2-3 years customer service experience preferred
- Certificates, Licenses, Registrations
- May require a Property and Casualty license, based on business unit requirements
- Insurance background is preferred
- Excellent level of communication skills (both written and verbal)
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)
- Flexible and adaptable to business requirements for changes needed to service the customer
- Collaborate with peers and management on special projects and committees
- Apply good use of time management skills
- Ability to prioritize and multi-task
Benefits
- Paid Training
- Medical, Dental, Vision benefits
- Wellness Programs
- Life and Short/Long Term Disability Insurance
- 401k w/ Company Match
- Company Paid Holidays & Generous Time-off policy
- Employee Discount Program
- Career Advancement and Development Opportunities
- On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
- On-site Fitness Center (Cleveland and Dallas offices)
- Subsidized parking (Cleveland office)
How to Apply
Interested and eligible individuals should please CLICK HERE for further information and to start the application process
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
Application Deadline
Not Specified
