Customer Service Representative at Snap-Tite Hose, USA

Snap-Tite Hose is calling on individuals with experience in customer service to apply for the vacant Customer Service Representative role at the company.

Snap-tite has built its reputation on manufacturing industry-leading quality hose in the United States and worldwide. It all started in 1969, when Snap-tite formed its Hose Products Division and, in 1977, entered into a joint venture with a West German company to manufacture lay-flat hose in Union City, Pennsylvania. Snap-tite is credited with introducing the concept of large diameter hose (LDH) and driving its widespread use throughout North America. Today, virtually every fire department in America uses LDH to move water efficiently.

In 1980, Snap-tite bought out its partner to form Snap-tite Hose, Inc. In 1990, the company purchased Ponn Hose, and in 1995, it acquired National Fire Hose. Snap-tite sold the hose division to All-American Holdings, LLC in June 2010. In April 2016, a group of private investors acquired the assets of All-American Hose, making it one of the largest fire hose manufacturers globally.

Today, All-American Holdings, LLC is doing business as Snap-tite Hose. The company remains true to its commitment to engineer and manufacture the industry’s best firehose. Every day, the team of 195+ works at the company’s facilities — two in Pennsylvania and one in Wexford, Ireland — to deliver on that quality promise.

The premium hose product is trusted worldwide — from the highest quality lay-flat jacketed and rubber fire hose to industrial large diameter hose and powerful and tough agricultural and drag hose.


  • Customer Sales Representative


  • $18-$20/hr

Job Schedule

  • Full Time


  • Union City, Pennsylvania, USA

About the Role

Snap-tite Hose, a leading manufacturer of high-quality fire, agricultural, and industrial hose products, is seeking a Customer Service Representative. The CSR supports our customer base from the distributor to the end user to accomplish the goals and initiatives in our fast-growing organization. Snap-Tite Hose has a proud history of innovation and excellence in the industry, and the successful candidate will have the opportunity to work alongside a dedicated team who is committed to engineering and manufacturing the industry’s best fire hose! The salary range for this position is $18-$20/hr based on experience. This position can be based out of the Fairview, PA or Union City, PA facility yet must be available to travel to the other facility at least twice a week.


  • Interacts with customers via telephone, email, or online chat to provide information regarding the company’s products and provides customer support in placing orders.
  • Provides quoting information to customers based on their requirements which includes but is not limited to pricing, turnaround time, shipment methods, etc.
  • Collects information via fax, phone and written request for customer orders and enters required data to generate a purchase order for processing.
  • Educates customers on the features and benefits of products offered that fit their needs.
  • Processes customer product issues through submitting RMA’s to the quality department for review and investigation.
  • Ships and processes customer requests for samples and literature.
  • Works closely with the outside sales team to ensure the accuracy of information provided for customer quotes, shipments, and turnaround times.
  • Communicates effectively with necessary departments regarding customer order completion, shipment, and complaints.


  • At least 1 year customer service experience or manufacturing working experience in the hose industry with the preferred characteristics for a CSR.
  • High School diploma or equivalent.
  • Proficient in MS Office Suite
  • Previous working knowledge of GP is a plus
  • The ability to work independently while setting priorities and taking requests from multiple business partners.
  • A team-based mentality towards other departments to support the business needs.
  • High value on the importance of our customer’s needs to support their goals.
  • A high level of attention to detail and accuracy.
  • Ability to communicate well to all levels of the organization as well as professional communication to all outside avenues.
  • Desire and prove the ability to move up in the organization


  • An environment where customer service plays an important role in our business.
  • Workplace where the team cares about each other, and the customer service team opinion is valued for this area of expertise.
  • Medical, dental, vision, life insurance, short-term & long-term disability, accident insurance, critical illness insurance and 401k.
  • Learning and development opportunities through formal and informal training and coaching.

Required Documents

  1. Resume/CV
  2. Cover Letter

How to Apply

Interested and qualified candidates should kindly CLICK HERE to learn more about the job and the application process.


  • Do not provide your bank account or credit card details when applying for jobs.
  • You should never pay when applying for jobs.

Application Deadline

Not Specified