H & Y is excited to announce an exceptional career opportunity for the position of Customer Service Manager.
H & Y Comms Limited trading as Swansea Mobile is a mobile shop that specializes in buying and selling new and second-hand mobile phones in Swansea. With a dedication to providing high-quality customer service to our customers, we are seeking an experienced and professional Customer Service manager to join our team on a full-time basis.
Position
- Customer Service Manager
Salary
- £26,500 – £27,500 a year
Job Schedule
- Full Time
Location
- Swansea, Wales.
Role and Responsibilities
•Organise the business so that it runs efficiently
•Answering customer questions and resolving problems
•Hire and train staff
•Supervise the work of junior assistants.
•Serve at the front counter if assistants are unavailable.
•Oversee daily operations and ensuring a seamless customer experience.
•Serve customers in our retail store and provide expert knowledge on mobile
phones, gadgets, and accessories.
•Process transactions through card machine and handle cash accurately.
•Book in customer repairs and ensure timely communication with customers
regarding the status of their repairs.
•Deal with trade-ins in a professional and efficient manner.
•Stock cabinets and shelving and maintain a clean and organized store
environment.
•Collaborate with staff to ensure smooth and efficient operations.
•Stay up-to-date with the latest technology trends, products, and innovations to
provide expert guidance to customers
•Deal with customer complaints.
•Keep accounts and control the budget.
•Maintain daily sales record.
•Organise shift rotas and allocate work to junior staff.
•Complete paperwork on the use of material.
•Organise and arrange delivery services to local shops
•Lock up at night, open in the morning.
•Maintain daily sales and purchases record.
•Report to director
Requirements
- Excellent interpersonal skills
- Excellent negotiation skills.
- Extensive knowledge of Mobile business.
- Excellent analytical and problem-solving skills.
- 1 year customer service experience
Benefits
•Additional leave
•Company pension
•Employee discount
•Sick pay
•UK visa sponsorship
How to Apply
Interested candidates should CLICK HERE to visit the Official website and apply.
Note
•Do not provide your bank account or credit card details when applying for jobs.
•You should never pay when applying for jobs.
Required Documents
1.Resume/CV
2.Cover Letter
Application Deadline
14 February, 2024
